Essential processes to put in place to reduce e-commerce returns
Returns can be the surprise drain on resources that many e-commerce businesses simply don’t see coming. According to Invesp, around30%of…
“70%的购物者在下单前会查看网络零售商的退货政策”。
e-PAQ 退件将技术与物流相结合,为电子商务零售商提供强大的退件解决方案,让您轻松赢得新客户,并让老客户继续光顾您的企业。
包裹
包裹扫描: 由Asendia扫描包裹并更新退货跟踪信息。
状态:已收到退件
通知:“零售商 x,我们已收到您的退货。您的退款需经‘品牌名称’验收”。
(零售商配置中的开启/关闭选项)
如果选择了附加解决方案,会有更多步骤,例如对退回物品进行检查和分级。
通知:我们已处理您的退货。请在下方查看您的申请状态(零售商配置中的开启/关闭选项)
零售商可办理退款
通知: 我们已处理您的退货。请在下方查看您的申请状态(零售商配置中的开启/关闭选项)。
状态: 拒绝或接受
添加退货标签
合并后,在包裹上贴上通用退货标签,并注明原始订单号和退货编号
退货过程完毕
对包裹进行合并、装载并运回零售商选择的地址,或者零售商从附加解决方案中进行选择。
退货管理平台上可查看数据洞察和退货详情
包含软件: 我们提供品牌冠名且可配置的买家退货平台和零售商退货管理平台,包含报告功能。
零售商选择:零售商付费或购物者付费退货。
头程选择:我们的综合承运网络包含本地服务——从取件到网点寄送。
退件中心:利用我们的软件,我们扫描物品,检查内容,合并物品并为下一步做好准备。
尾程选择:我们提供长途运输、出口和报关服务。
e-PAQ 退件为零售商提供一系列附加解决方案。这些都是根据您的要求定制的。如需了解更多信息,请咨询我们的团队。
连接性:通过应用API与平台集成,以使用您现有的入口。
检查和分级选项:退货时对物品进行检查和分级,在尾程选择之前,将移除受限制的物品。
海关选项:促进退税和退运货物减免。
处理方式:经认证的物品销毁、回收/转售/捐赠。清算服务。
我们在全球拥有庞大的头程合作伙伴网络,可为您提供可靠、快速和经济高效的国内和国际退货服务。
通过可选的实时跟踪通知和自动沟通服务,购物者可以及时了解他们的退款情况,从而减少客户支持请求。
越来越多的消费者在网购时寻求可持续的运输方式。使用e-PAQ退件,您可以为客户提供由Asendia提供的 100%碳中和退件服务。
无论您想将货物退回到哪里,Asendia都能为您送达。我们的附加解决方案支持零售商选择派送点,在国内或欧盟地区重新发货。还可提供销毁、转售、回收、捐赠和清算服务。
通过退货平台了解客户行为,实时管理退货,提醒您重新订购、支付退款等。
e-PAQ退件处理再出口和相关选项。我们的附加解决方案涵盖一系列附加服务,如将货物重新进口到海关仓库、退税和退货减免。
更快地将产品送回仓库或重新上架,以便再次销售。
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Hatstore needed a bespoke logistics solution that understood Swiss customers’ preference for seeing all costs at checkout, including Swiss VAT and duties. Asendia and Swiss Post worked together to provide exactly what the company needed.
Hatstore needed a bespoke logistics solution that understood Swiss customers’ preference for seeing all costs at checkout, including Swiss VAT and duties. Asendia and Swiss Post worked together to provide exactly what the company needed.
Hatstore needed a bespoke logistics solution that understood Swiss customers’ preference for seeing all costs at checkout, including Swiss VAT and duties. Asendia and Swiss Post worked together to provide exactly what the company needed.
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Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.
Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.
Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.
Returns can be the surprise drain on resources that many e-commerce businesses simply don’t see coming. According to Invesp, around30%of…
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